Dispute Resolution

We are here to support you in exercising your right to lodge a complaint with an official, impartial third-party entity, as outlined in Law No. 144/2015, of 8 September 2015. Below, we have compiled information to assist you in this process.

Dear Customer,

If you are not satisfied with the solution provided by our company regarding a dispute, you may contact one of the Alternative Dispute Resolution (ADR) Entities listed below:

1. CNIACC – National Centre for Information and Arbitration of Consumer Disputes

   • Tel.: +351 213 847 484

   • Email: cniacc@unl.pt

2. CIMAAL – Information, Mediation, and Arbitration Centre of Consumer Disputes in Algarve

   • Tel.: +351 289 823 135

   • Email: cimaal@mail.telepac.pt

3. Arbitration Centre for Consumer Disputes in Coimbra District

   • Tel.: +351 239 821 690 / 289

   • Email: geral@centrodearbitragemdecoimbra.com

4. Consumer Disputes Arbitration Centre in Lisbon

   • Tel.: +351 218 807 000 / 218 807 030

   • Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

5. Consumer Information and Arbitration Centre in Porto

   • Tel.: +351 225 508 349 / 225 029 791

   • Email: cicap@mail.telepac.pt

6. Arbitration Centre for Consumer Disputes in Vale do Ave/Arbitral Tribunal

   • Tel.: +351 253 422 410

   • Email: triave@gmail.com

7. Information, Mediation, and Arbitration Centre for Consumption (Arbitral Consumer Tribunal)

   • Tel.: +351 253 617 604

   • Email: geral@ciab.pt

8. Arbitration Centre for Consumer Disputes in Madeira Autonomous Region

   • Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal

   • Email: centroarbitragem.sras@gov-madeira.pt

9. CIMPAS – Insurance Information, Mediation, and Ombudsman Centre

   • Website: www.cimpas.pt

Alternatively, you can visit the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.